Policies
Shipping Policy
Last updated 6 August 2026
Free shipping on orders over $50. Below that, a $6.00 flat rate.
We ship to all 50 US states from a US warehouse. Most orders arrive 3–7 business days after you place them.
Where we ship
All 50 US states, including Alaska and Hawaii, plus APO/FPO/DPO military addresses. We do not currently ship outside the United States. If you are elsewhere and want a jar, email support@milh.online — we are working on it and we keep a list.
Cost
| Order total | Shipping |
|---|---|
| $50.00 and over | Free |
| Under $50.00 | $6.00 flat |
The threshold is measured on the product total after any discount, and before sales tax. Sales tax is calculated at checkout based on your delivery address.
Timing
Orders placed before 1pm ET on a business day are picked that day. Orders placed after that, or at a weekend or US public holiday, are picked the next business day.
| Stage | How long |
|---|---|
| Processing at the warehouse | 1–2 business days |
| In transit | 2–5 business days |
| Typical total | 3–7 business days |
Alaska, Hawaii and military addresses take longer, usually 7–14 business days.
These are estimates, not guarantees. Once a parcel is with the carrier its progress is out of our control. Weather, holiday peaks and carrier backlogs all add days, and we would rather say so plainly than promise a date we cannot hold.
Tracking
You get a confirmation email as soon as you order, and a second email with a tracking number when the parcel leaves the warehouse. Tracking can take up to 24 hours to show movement — a number that looks stuck on the first day is normal.
No tracking email after three business days? Check your spam folder, then email support@milh.online with your order number.
Addresses
We ship to the address you enter at checkout, so please check it before you pay. If you spot a mistake, email us immediately — we can usually correct it before the parcel is picked, but not after. Parcels returned to us as undeliverable because of a wrong address are refunded minus the original shipping charge.
We cannot deliver to PO boxes for the Family pack, which ships as an oversized carton.
Split shipments
Orders ship complete, in one parcel, from one batch. If something is unexpectedly out of stock we email you before shipping anything and let you choose: wait, split the order at our cost, or cancel for a full refund.
Lost or damaged parcels
Jars are packed to survive the trip, but glass is glass. If yours arrives broken or leaking, send a photo to support@milh.online within 14 days and we replace it free. If tracking shows delivered but nothing is with you, check with neighbours and building management first, then contact us and we will sort it out. Full detail on the Refund Policy page.
Contact
support@milh.online — see the contact page for response times.